Platzprobleme

!started at 20100625-134219 (+0200)
!initiated by Admin
13:42:21: Admin: hi user
13:42:25: Admin: this is admin from IT
13:42:44: Admin: it's about case #12345, problems with connecting to the printer
13:42:51: Admin: do you have a moment?
13:47:24: User: yes! thank you.
13:48:04: Admin: please try to use this path to connect to the printer:
13:48:13: Admin: \\server1\printer123
13:48:21: Admin: as written in the mail from admin2
13:49:49: User: I've just tried it and it tells me that 'you do not have sufficient access on your computer to connect to this printer'
13:50:06: Admin: can you give me your computername?
13:50:49: User: Computer123
13:51:00: Admin: just a moment
13:52:41: Admin: mhmm....
13:52:55: Admin: you should have the computer with the name Computer456
13:53:14: Admin: Computer123 is the computer from user2!
13:54:05: User: ok we are in the same room but no one told us that we needed to be on the specific computer when we arrived
13:54:13: Admin: as it is written on your sheet you got from us.
13:55:00: User: we can switch desks if that is easiest?
13:55:04: Admin: each computer was configured for the specific person, so you don't have administrator rights on any machine, only on yours
13:55:07: Admin: yes, please do so
13:55:18: Admin: just look on the paper we gave to you
13:55:34: Admin: there are the serials and the computernames for each of you
13:56:01: User: ok thanks for your help
13:56:06: Admin: no problem
13:56:14: Admin: I'll close the ticket

*seufz*....